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ArtHeist is a B2C / B2B2C platform that enables businesses to provide high-stakes operation services to their clients. Through the mobile portal, end users can track heist progress, view documents, manage appointments, and communicate directly with their service team.

Role

UI/UX Designer

Timeline

2025 - Ongoing

Company

TaxApp

Collaborators

CEO, PM, Dev team

Before We Start

NDA Project

To respect NDA agreements, this case study does not include the original designs. Instead, it recreates a parallel scenario that reflects similar user problems, constraints, and design decisions. I’d be happy to share more details about the real project in a private conversation.

To respect NDA agreements, this case study does not include the original designs. Instead, it recreates a parallel scenario that reflects similar user problems, constraints, and design decisions. I’d be happy to share more details about the real project in a private conversation.

Overview

What I Did

  • Designed a client-facing mobile portal from 0 → 1

  • Designed a client-facing mobile portal from 0 → 1

  • Created end-to-end user flows, wireframes, and high-fidelity prototypes for core features including messaging, document uploads, appointments, and billing

  • Created end-to-end user flows, wireframes, and high-fidelity prototypes for core features including messaging, document uploads, appointments, and billing

  • Iterated on feedback from stakeholders and testing sessions to refine user journeys and improve overall clarity and usability

  • Iterated on feedback from stakeholders and testing sessions to refine user journeys and improve overall clarity and usability

  • Collaborated closely with cross-functional teams to define scope, align goals, and ensure technical feasibility

  • Collaborated closely with cross-functional teams to define scope, align goals, and ensure technical feasibility

Case Progress Tracking

The Heist Plan

  • View real-time updates on your heist progress

  • See milestones, upcoming steps, and assigned crew members

  • Gain transparency in what’s done, what’s next, and who’s on it

Messaging & Communication

Inside Contact

  • Chat directly with your heist manager in a secure inbox

  • Receive updates, alerts, and support messages in one place

  • Never miss a mission-critical update or change in plans

Document Uploads & Signatures

Mission Blueprints

  • Upload, sign, and manage essential documents securely

  • View pending items and upcoming due dates at a glance

  • Keep all your “intel” in one organized, accessible place

Appointments & Scheduling

Job Briefings

  • Schedule or reschedule briefings with your operations lead

  • Sync meetings to your personal calendar with one tap

  • Review past meeting history for quick reference on the go

Billing & Payments

The Crew’s Cut

  • Track invoices, payments, and due dates with transparency

  • Access receipts and payment history anytime

  • Get notified before any balance becomes due. No surprises

The Users

Our clients are not professional “heisters”

They are everyday individuals who rely on their service providers to handle the details with discretion and precision.

They are everyday individuals who rely on their service providers to handle the details with discretion and precision.

They value transparency, trust, and clear communication throughout the process

They value transparency, trust, and clear communication throughout the process

The Problem

Clients struggled with...

Our clients struggled with fragmented communication, untracked documents, limited mobile access, and little visibility into their heist progress, leaving them feeling disconnected from their own operation.

Our clients struggled with fragmented communication, untracked documents, limited mobile access, and little visibility into their heist progress, leaving them feeling disconnected from their own operation.

Prototypes + Iteration

Blueprints & breakthroughs: iteration in action

I mapped user flows across billing, messaging, scheduling, document management, and case tracking. From wireframes to high-fidelity prototypes, I tested with the service crew and stakeholders, iterating the designs based on real user feedback.

I mapped user flows across billing, messaging, scheduling, document management, and case tracking. From wireframes to high-fidelity prototypes, I tested with the service crew and stakeholders, iterating the designs based on real user feedback.

🧩 Making case progress clear at a glance

I simplified the home interface to highlight real-time progress, key updates, and priority actions.

🧩 Clarifying document uploads and progress tracking

I enhanced the document experience with clear progress feedback, intuitive task separation, and info hierarchy for required actions.

🧩 Enhancing appointment scheduling visibility and access

I redesigned scheduling to help clients easily track meetings, view history, and sync events to their calendar.

🧩 Centralizing important update notifications

I simplified navigation by taking users directly to the full notifications page, ensuring important updates are never missed.

Final Designs

The getaway car: our MVP

Through multiple rounds of testing and iteration, the final designs integrate communication, progress tracking, and client actions into a cohesive experience that delivers clarity, transparency, and confidence at every step.

Through multiple rounds of testing and iteration, the final designs integrate communication, progress tracking, and client actions into a cohesive experience that delivers clarity, transparency, and confidence at every step.

Reflection Time

What I learned

  • Sync early with developers to catch technical constraints before they become blockers

  • Sync early with developers to catch technical constraints before they become blockers

  • Clarify requirements with stakeholders upfront to avoid scope drift and misaligned expectations

  • Clarify requirements with stakeholders upfront to avoid scope drift and misaligned expectations

  • Prototype and test quickly to validate assumptions before diving into details

  • Prototype and test quickly to validate assumptions before diving into details

  • Document decisions clearly so the whole team stays aligned from planning to execution

  • Document decisions clearly so the whole team stays aligned from planning to execution