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Timeline:
2025 - Ongoing

My Role:
UI/UX Designer

Collaborators:
CEO, PM, Dev team

NDA Project:
This project is protected by a non-disclosure agreement, so I’m unable to share the detailed designs here. I’m happy to walk through my process, decisions, and learnings in more detail during a conversation.

At a Glance

Making case progress clear from day one

🔍 What?

I led the design of a case management CRM to replace a fragmented, multi-tool workflow used by internal teams.

🎯 Why?

Before this project, case progress information, tasks, and communication were scattered across platforms, increasing manual effort, errors, and onboarding time.

🚀 Outcome?

A centralized desktop platform that streamlined workflows, reduced operational risk, and improved day-to-day productivity.

My Contribution

Owning the design from discovery to delivery

I worked as the product designer, responsible for guiding the work from early discovery through final design delivery and implementation support.

Problem:
'declined' or 'offered' statuses were not being documented by recruiters, and the system will not be notified if students' statuses have changed.

Key Challenge + Solution

When too many tools become the real bottleneck

I led stakeholder interviews and service team research to uncover operational challenges and opportunities, translating insights into core design goals that guided platform strategy and feature prioritization.

Key Design Decisions

Designing for learnability, accuracy, and accessibility